E- Zine - February 2007



Tips to Outclass Your Competition - Business Etiquette Quiz

  1. A woman’s handbag, if small, can be placed on a desk, boardroom table or restaurant table. True or False
  2. When inviting a client to lunch, I should allow him/her to select the restaurant. True or False
  3. When I answer the phone of a business colleague I should ask, “Who’s calling please?” True or False
  4. When someone enters my office, I should stand and offer a handshake. True or False
  5. How do I introduce a husband and wife with different names?
  6. If the waiter tries to refill my wine glass, which I’ve barely touched, what should I do?
  7. What is the best way to introduce myself to the receptionist?
  8. Where do I place my napkin when I leave the table intending to return?
  1. False – A woman’s purse is never placed on a desk or table. Place it on your lap or by the chair.
  2. False – The host selects the restaurant, keeping in mind the guest’s location and food preferences.
  3. False – It’s best to say, “He or she is not available. May I tell him or her who is calling and when it would be convenient to return your call?”
  4. True, men and woman should stand when someone enters your office. You should also walk around your desk to offer a handshake.
  5. Introduce them as “Linda Smith and her husband Ray Jones.”
  6. Lightly place your forefinger on the rim of your glass and say “No thank you.”
  7. Smile, make eye contact, hand the receptionist your business card, and say “Hello, I’m Bob Smith. I’m here to see Mr. Jones.”
  8. Place your napkin on your seat when intending to return to your seat.
How did you do on the quiz? Knowing the “finer” things helps you show up with class and confidence and fosters important relationships. People will only do business with people they know, like and trust. Do your clients know, like and trust you? If you want to KNOW you are showing up with class, call 405-341-3216 today to see how you can bring Professional Protocol to your organization.

The Coach’s Corner – Holiday Stress and Family Dynamics

Now that the holidays are over, I’m hearing a lot of “stuff” regarding the stress of the holidays and family dynamics. While visiting my children and grandchildren over the holidays, I only had one “meltdown” when overwhelm and chaos got the best of me. I needed some peace and quiet – just for a little while - and decided to go to the grocery store by myself. I walked into the grocery store and there stood Santa – loudly ringing his bells and bellowing “Merry Christmas.” So much for peace and quiet!

When families come together, no matter how exciting and happy the events are, old patterns of behavior surface. It’s like we regress in years and forget all the wisdom we have gained. We come away from the holidays and wonder, “What happened to all the joy and anticipation of the family getting together?” While we have no control over others, we do have control over how we choose to interact with them.

Coaching questions:
  • What is the best thing that happened to you when you were growing up?
  • What did your family give you that you never fully appreciated?
  • Did you notice any obvious repeating patterns in yourself over the holidays?
  • Was it a pattern you want to repeat or eliminate?
  • How can you bring out the best in yourself at family gatherings?
  • How can you bring out the best in others at family gatherings?

    If you are committed to developing ideal relationships – family, friends, or professional – coaching can help identify the top qualities you want in an ideal relationship and support you in creating that ideal relationship. Call today for your no-obligation, coaching session. This 30-minute confidential session will give you the experience of coaching. To schedule your session, call 405-341-3216.

    Quotes of the Month

    "There is no psychiatrist in the world like a puppy licking your face."
             --- Ben Williams

    “A candle loses nothing by lighting another candle.”
             --- Unknown

    Ask the Expert - Secret stuff!

    Back to News & Articles