E- Zine - June 2004


Tips to Outclass Your Competition – Make your RSVP Resolution today.

A friend called a few weeks ago and said "If you want an idea for your newsletter, I have one." My friend recently had a party. She sent out 82 invitations. After making many phone calls to those who did not respond, 70 accepted. There were 14 no-shows, and 2 regrets called during the party to chat. The 14 no-shows cost my friend money because she prepared food and drinks for them. The 2 who called during the party cost my friend time away from her guests.

How is your RSVP etiquette?
  • RSVP means "RESPOND PLEASE" - whether accepting or declining.
  • Respond in a timely manner - not the day before?
  • Do not call the day of the event and ask for directions or dress code.
  • If something happens and you can't attend, let the host know ASAP.
  • If you can't attend at the last minute, send a note. Do not call during the party.
  • Be sure to thank your host before you leave the party.
  • If the host is busy when you leave, it's ok to send your host a thank you note telling them you didn't want to interrupt.
  • Be a manners maven by making your RSVP Resolution today.
What is the Protocol Intelligence of your employees? Would a Professional Makeover improve your business? To Outshine your Competition with Protocol Intelligence, invest in professional development. Bring Outclass, Outservice and Outsell your Competition" into your workplace. Call 405-341-3216 today.

Customer Service Techniques – What is the cost of clutter?

A cluttered desk does not indicate genius. It creates stress and signals confusion. It costs you physical space, and takes mental and emotional energy. To get started, follow these 5 tips from The Fly Lady.
  1. Imagine the finished produce - draw a sketch or just close your eyes and picture your uncluttered space looking just how you want it.
  2. You can do anything for 15 minutes. Set a kitchen timer. Work for 15 minutes and then stop before it gets overwhelming.
  3. Pick out the hot spots that really drive your crazy - and focus on those. Getting those areas cleared will give you the most satisfaction and motivation to keep going.
  4. Fill a bag to give to your favorite charity. Your clutter can mean a lot to someone who is in need.
  5. Keep up with your clutter. Spending 5 - 10 minutes at the end of the day putting things "back in their place" will save time, space and energy later on.
Now take action! What can you do differently this week to turn your clutter situation around?

The Coach’s Corner – Work is for Joy.

Are you interested in looking at work from a different perspective? One of the 15 coaching frameworks (or ways of thinking) is "Work is for Joy." What comes up for you when you hear that statement? It is a novel concept isn't it?

Coaching questions:
  • How do I feel about the framework "Work is for Joy?"
  • Does this framework offer a bigger picture for me?
  • Could this framework help me move forward?
  • How can my work be a source of Joy?
  • What has to change for my "Work to be for joy?"
  • Who can support me to make this change?
To discover and redesign your frameworks for key shifts in your life, call for your free no-obligation, coaching session. This 30-minute confidential session will give you the experience of coaching. To schedule your complimentary session, call 405-341-3216.

To begin coaching with me: Make a list of the THEE most important goals you would like to accomplish. Then call me. Together, we will develop an action plan for your success!

Quotes of the Month –

"Could a greater miracle take place than for us to look through each other's eyes for an instant?"
         --- Henry David Thoreau

"People need to be reminded more often than they need to be instructed."
         --- Samuel Johnson

Ask the Expert - Handling a hostile co-worker.

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