Protocol Plus
Etiquette and Protocol Training
for Professional Development

Menu of Topics

Protocol for Professionals

How to Make an Entrance and "Work the Room"

Mixing and Mingling

Handshaking - the Ultimate Greeting

Conversation Skills - The Art of Small Talk

Listening Skills - The Real Secret of Success

Greetings and Introductions

How to Address Others

Eye Contact

Body Language - Non-verbal Communication

How to Remember Names

Business Card Protocol

How to handle a VIP Guest

Telephone Manners that Matter

Cell Phone Dos and Don'ts

Speaker Phone Savvy

E-Mail Netiquette

Answering Machine and Voice Mail Protocol

Boardroom Polish - Meeting Protocol

Smoking Protocol

Negotiating Strategy

Disability Etiquette

Compliments and Criticism

Dos and Don'ts