Protocol Plus
Etiquette and Protocol Training
for Professional Development

Professional Protocol Series

The professional protocol series is designed for you to custom build a program to fit the needs of you and/or your organization. These topics can be presented in a keynote speaking engagement or can be presented in two-hour, half-day, one day or two day seminars. To protect your bottom line, and to outclass, outshine, and outsell your competition, contact Gloria Auth,, 512-350-2517.

First Impressions
  • First Impressions - One Chance
  • Welcoming Clients to your Office
  • Look your Best! Dress to Impress!
  • Crafting your Elevator Speech
  • Introducing Yourself and Others
  • Body Language -Eye Contact, Facial Gestures, Hands, Fingers
  • Remembering Names
  • Handshaking

  • Effective Listening
  • Small Talk

    Digital Age
  • Telephone Protocol that Pleases
  • Crafting a Friendly Voice Mail Greeting
  • Leaving Voice Mail Messages
  • Speaker Phone Protocol
  • Fax Protocol
  • Cell Phone Courtesy
  • E-Mail Etiquette

    Dining Skills
  • World-Class Dining
  • The Perfect Business Meal/Host and Guest Duties
  • Buffet Line Etiquette
  • Afternoon Tea and Etiquette

    General Business
  • Meeting Planning
  • Interviewing Strategies
  • Networking
  • Business Cards
  • Remembering Names
  • Office Party Rules
  • Hosting a VIP Out of Town Visitor
  • Customer Service - Meeting and Greeting Clients/Customers
  • Techniques for Dealing with Stress and Difficult People
  • Teambuilding

    International Protocol
  • Success in the International Arena
  • Gestures around the World

    Bonus Topics
  • Gender-Neutral Etiquette
  • Cubicle Courtesy
  • Respiratory Etiquette
  • Be an "End Gossip" Leader
  • Disability Etiquette
  • Compliments and Criticism
  • Law of Attraction/Absence of Reaction
  • Picnic Entertainment Check List
  • Flag Etiquette
  • The Generation Puzzle
  • The Art of an Apology

    Learn about other Etiquette and Protocol Training
    -Interviewing - Tip the Scale in your Favor
    -Business and Social Etiquette
    -How to Succeed in the International Arena
    -World-Class Dining
    -Customer Service Techniques
    -Tea and Etiquette - Civil, Trendy and a "Tonic in a Teapot"