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Protocol Plus
Presents
Etiquette and Protocol Training
for Professional Development
Professional Protocol Series
The professional protocol series is designed for you to custom build a program to fit the needs of you and/or your organization. These topics can be presented in a keynote speaking engagement or can be presented in two-hour, half-day, one day or two day seminars. To protect your bottom line, and to outclass, outshine, and outsell your competition, contact Gloria Auth, gloria@protocolplus.net, 512-350-2517.
First Impressions
First Impressions - One Chance
Welcoming Clients to your Office
Look your Best! Dress to Impress!
Crafting your Elevator Speech
Introducing Yourself and Others
Body Language -Eye Contact, Facial Gestures, Hands, Fingers
Remembering Names
Handshaking
Communication
Effective Listening
Small Talk
Digital Age
Telephone Protocol that Pleases
Crafting a Friendly Voice Mail Greeting
Leaving Voice Mail Messages
Speaker Phone Protocol
Fax Protocol
Cell Phone Courtesy
E-Mail Etiquette
Dining Skills
World-Class Dining
The Perfect Business Meal/Host and Guest Duties
Buffet Line Etiquette
Afternoon Tea and Etiquette
General Business
Meeting Planning
Interviewing Strategies
Networking
Business Cards
Remembering Names
Office Party Rules
Hosting a VIP Out of Town Visitor
Customer Service - Meeting and Greeting Clients/Customers
Techniques for Dealing with Stress and Difficult People
Teambuilding
International Protocol
Success in the International Arena
Gestures around the World
Bonus Topics
Gender-Neutral Etiquette
Cubicle Courtesy
Respiratory Etiquette
Be an "End Gossip" Leader
Disability Etiquette
Compliments and Criticism
Law of Attraction/Absence of Reaction
Picnic Entertainment Check List
Flag Etiquette
The Generation Puzzle
The Art of an Apology
Learn about other Etiquette and Protocol Training
-Interviewing - Tip the Scale in your Favor
-Business and Social Etiquette
-How to Succeed in the International Arena
-World-Class Dining
-Techno-Manners
-Customer Service Techniques
-Tea and Etiquette - Civil, Trendy and a "Tonic in a Teapot"
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