Customer Service Techniques
You may choose this series as a one day event, or select the topics you want over several days at "lunch and learn" meetings.
Your Customers Have Choices -The Importance of Customer Service
Techno-Etiquette - Is the Telephone Your Customer's First Contact with Your Company?
Being Part of the Team - Every Job is Important
Meeting and Greeting your Customers/Clients/Patients - That First Impression Counts
Techniques for Dealing with Stress
Winning with Difficult People
Dining Pose and Polish - Making Deals over Dinner
Learn about other Etiquette and Protocol Training
Interviewing - Tip the Scale in your Favor
Outclass the Competition (And Have Fun Doing It)
How to Succeed in the International Arena
Business and Social Etiquette
Tea and Etiquette - Civil, Trendy and a "Tonic in a Teapot"
Back to Seminar Topics & Outlines