Protocol Plus
Customer Service Techniques

You may choose this series as a one day event, or select the topics you want over several days at "lunch and learn" meetings.
  • Your Customers Have Choices -The Importance of Customer Service
  • Techno-Etiquette - Is the Telephone Your Customer's First Contact with Your Company?
  • Being Part of the Team - Every Job is Important
  • Meeting and Greeting your Customers/Clients/Patients - That First Impression Counts
  • Techniques for Dealing with Stress
  • Winning with Difficult People
  • Dining Pose and Polish - Making Deals over Dinner
Learn about other Etiquette and Protocol Training
-Interviewing - Tip the Scale in your Favor
-Outclass the Competition (And Have Fun Doing It)
-How to Succeed in the International Arena
-Business and Social Etiquette
-World-Class Dining
-Tea and Etiquette - Civil, Trendy and a "Tonic in a Teapot"