Protocol Plus

A Dynamic Two-Hour Seminar
With a Focus on the Ultimate Business Tool - Protocol and Etiquette Intelligence

"When you do common things in life in an uncommon way,
You will command the attention of the world."
- George Washington Carver

More than half of today's communication is one-way -- one person leaving a message for another - either by voice mail, e-mail, fax and others. This "in the dark" service causes many people concerns because of the impersonal, lack of face-to-face contact. How you manage your techno-manners directly impacts your customer's perception of reliability and trust. This seminar offers practical solutions for improving techno-manners and eliminating costly mistakes. Providing techno-manners and courtesy for your customers is more than good manners; it's good business.

You will learn and put into action:
  • Telephone Manners that Matter
  • Cell Phone Courtesy
  • Effective E-mail
  • Voice Mail Greetings
  • Voice Mail Messages
  • Fax Etiquette
  • Speaker Phone Protocol
Seminars are customized for your needs.

Learn about other Etiquette and Protocol Training
-Interviewing - Tip the Scale in your Favor
-Outclass the Competition (And Have Fun Doing It)
-How to Succeed in the International Arena
-Business and Social Etiquette
-World-Class Dining
-Customer Service Techniques
-Tea and Etiquette - Civil, Trendy and a "Tonic in a Teapot"